FAQs

1. What products do you sell?
We offer a wide variety of pet supplies, including food, toys, grooming products, bedding, accessories, and more for dogs, cats, and other small pets. We focus on high-quality products that promote your pet's health, comfort, and happiness.

2. How long will it take for my order to arrive?
We ship all orders within 15 days of purchase. While most orders arrive much sooner, please allow up to 15 days for delivery, depending on your location. Rest assured, we’ll send you tracking information as soon as your order ships!

3. Do you ship internationally?
Yes! We offer shipping to most locations worldwide. Delivery times may vary depending on your country, but we’re committed to getting your pet’s products to you as quickly as possible.

4. How much is shipping?
Shipping costs depend on the size of your order and your location. You can check the shipping fee during the checkout process before finalizing your order.

5. What if I’m not happy with my order?
We want you and your pets to be completely satisfied with your purchase! If for any reason you're not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange (conditions apply). Please visit our Return Policy page for more details.

6. How can I return an item?
To return an item, simply contact our customer service team via the “Contact Us” page within 30 days of receiving your order. We’ll provide you with instructions on how to return your product for a refund or exchange.

7. Can I cancel my order after it’s been placed?
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders before they’ve been shipped, so reach out to us quickly if you wish to cancel.

8. Do you offer gift cards?
Yes, we offer gift cards that can be used to purchase anything from our store. They make the perfect gift for any pet lover!

9. How do I contact customer service?
You can get in touch with our friendly customer service team through our Contact Us page. We're happy to assist with any questions or concerns you have!

10. Are your products safe for my pet?
Yes! All of our products are carefully chosen from trusted brands to ensure they are safe, reliable, and healthy for your pets. We are committed to providing high-quality, pet-friendly products.